In this episode, Jeff speaks with Michelle Huff, CMO, UserTesting. Michelle talks about the empathy gap, the importance of focusing on the customer journey, focusing on the right markets and much more.
About Michelle Huff
Michelle Huff, Chief Marketing Officer (CMO) at UserTesting, brings nearly 20 years of experience leading marketing and go-to-market strategies at high tech companies, such as Act-On Software, Salesforce and Oracle. Gaining insights directly from customers and prospects has always been essential in past roles - from leading product marketing and management teams to launching websites and marketing campaigns. At UserTesting, she’s responsible for driving our go-to-market strategy, building the UserTesting brand, generating demand and strengthening customer engagement and advocacy.