Webinar: Adjusting Your Budget for Customer Centricity

The tug of war for limited resources has begun. Soon, spreadsheet after spreadsheet will begin filling your inbox, and meeting after meeting will be derailed by political maneuvering. 

Take a break from the chaos and join us for 30 minutes of sanity. In this brief, but dense webinar, you’ll discover:

    • The critical questions to answer in order to determine how to distribute your budget for customer centricity and delivering a great customer experience
    • Why customer-centricity should NEVER be a stand-alone line item in your budget
    • What strategically aligned, politically neutral budgeting can feel like
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Webinar Slides: Adjusting your Budget for Customer Centricity
Webinar Slides: Adjusting your Budget for Customer Centricity

This 2019 webinar contains key concepts still relevant today.

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