Customer Journey

  • Quantifying the Customer Journey: Register for our July 17th Webinar!

    Quantifying the Customer Journey: Register for our July 17th Webinar!

    Debbie Qaqish breaks down the three challenges to successfully operationalizing and measuring the results of your customer journey. Get a head start here and then register for our webinar...

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  • Who Owns the Customer Journey?28:19

    Who Owns the Customer Journey?

    Chief Strategy Officer Debbie Qaqish and VP of Sales Scott Benedetti discuss customer ownership from the sales and marketing perspectives.

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  • TPG ONE™: A New Approach to the Customer Journey

    TPG ONE™: A New Approach to the Customer Journey

    It’s time to redefine your role in the customer engagement economy. Read this white paper to learn how you can make this pivot with a new model for customer centricity.

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  • TPG ONE™: A New Approach to the Customer Journey

    TPG ONE™: A New Approach to the Customer Journey

    It's time to reimagine the marketing funnel. Learn how B2B companies can move toward what Debbie Qaqish refers to as 'the customer engagement economy' by embracing that the customer is control....

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  • Introducing TPG ONE™: Moving Beyond the Funnel

    Introducing TPG ONE™: Moving Beyond the Funnel

    TPG is moving beyond the marketing funnel as Jeff Pedowitz introduces TPG ONE™ – a Customer Lifecycle Map.

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  • Why Customer-Driven CMOs are Taking Over the Corner Office

    Why Customer-Driven CMOs are Taking Over the Corner Office

    This article is about how powerful CMOs own the customer engagement and are on track to become CEO because of their customer knowledge.

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  • Your Prospects Are Multichannel. Are You?

    Your Prospects Are Multichannel. Are You?

    Avoid a “field of dreams” situation with your content marketing. Learn how to engage your customers and prospects by going to where they hang out. Take advantage of multichannel campaigns in...

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  • Transitioning from Chief Marketing Officer to Chief Customer Officer

    Transitioning from Chief Marketing Officer to Chief Customer Officer

    Company orientation, new skills, technology, Originally published on AMA- Marketing Weekly New, By Debbie Qaqish

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  • Three Barriers to Integrating CX into a Company's DNA

    Three Barriers to Integrating CX into a Company's DNA

    3 reasons include: holistic definition and strategy for CX, fighting over who owns the customer, and legacy org structures., Originally published on CRMI, By Debbie Qaqish

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  • How to Formulate Your 2018 Content Marketing Strategy

    How to Formulate Your 2018 Content Marketing Strategy

    In this month’s step of the revenue marketing journey, we cover content marketing strategy and the steps to developing the best content editorial calendar.

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  • How Can Your Company Operationalize the Customer Experience?

    How Can Your Company Operationalize the Customer Experience?

    As part of TPG ONE™ Kevin Joyce breaks down the seven steps your marketing operations can take to operationalize the customer experience.

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